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Privacy Policy

Penstocks (UK) Ltd takes the security of your personal information very seriously and is committed to ensuring that your personal information is protected at all times.

What is the purpose of this Privacy Notice?

The purpose of this Privacy Notice is to provide you with a clear explanation about how your personal information is collected and used during your interaction with us, as well as your rights in relation to your personal information.

How to contact us

If you have any questions regarding this Privacy Notice or our use of your personal information, please contact us as follows:

  • Email: accounts@penstocksuk.
  • Post: Penstocks (UK) Ltd, Unit 6 Alan Bray Close, Hinckley, Leicestershire, LE10 3BP
  • Phone: 01455 636060

What personal information does Penstocks (UK) Ltd collect?

  • Information that you give to us so that we can provide a service to you, or receive a service from you. This may be by e-mail, telephone or the completion of forms. The personal information will normally be limited to name, telephone number, work address and e-mail.

We will not ask for, and do not intend to collect, any sensitive personal information about you.

  • We collect information about your usage of our website through cookies and the use of Google Analytics. We do this so that we can evaluate the success and usefulness of our website. No personally identifiable information is stored in this way.

Why does Penstocks (UK) Ltd collect personal information?

  • We need to know basic personal information about you in order to respond to requests you make to us, and to provide you with information relating to our services. We will not use your information for any other purpose. If we wish to use your information for marketing purposes, we will ask for your consent.

How is your personal information protected?

Penstocks (UK) Ltd will hold your personal information securely using appropriate technical and organisational measures and will not disclose your information to anyone who does not have an official connection to the company, or to any person or entity outside the United Kingdom and/or the European Union.

We may need to give your personal information to our sub-contractors or consultants in order to provide our service to you, but we will ensure that they also comply with this Privacy Notice, our Data Protection Policy and other associated policies.

How long does Penstocks (UK) Ltd keep personal information?

Your personal information will be kept for no longer than is reasonably necessary for the purposes set out in this Privacy Notice, unless it is required to be kept longer by law.

What are your legal rights?

You have a number of legal rights surrounding your personal information, including:

  • the right to access and copy your personal information;
  • the right to obtain correction of any inaccurate or incomplete personal information;
  • the right to have your personal information deleted;
  • the right to restrict or object to the processing of your personal information;
  • the right to withdraw any consents you may have given us.
  • Please contact us if you would like to exercise any of your legal rights. We will respond to any rights that you exercise within one month of receiving your request.

How do you lodge a complaint?

If you have a complaint regarding how we have managed your personal information, please contact the Finance Director using the contact details above.

You have a legal right to lodge a complaint with the Information Commissioner’s Office www.ico.org.uk

Does Penstocks (UK) Ltd update this Privacy Notice?

Penstocks (UK) Ltd may change the content of this Privacy Notice from time to time without notice to you. You should check this Privacy Notice periodically to ensure that you are aware of the most recent version.

This Privacy Notice was last updated on 25th May 2018.